Shipping policy

SHIPPING COSTS

Shipping costs will be calculated automatically at checkout.
Is your country not in the list? email us, we ship worldwide!

* Import duties, customs fees and/or VAT may be charged by local authorities on delivery. These costs are not included in the product price or shipping costs. See our UK and US shipping & taxation pages for details.

SHIPPING AND DELIVERY

Within the Netherlands, Belgium and Germany:
• In the Netherlands and Belgium we deliver your shipment with PostNL or DHL.
• DHL delivers within 2 business days (within The Netherlands mostly within 1-3 business days)
• When you choose a DHL pick-up point, you can choose a pick-up point after the payment has been done. When you don't choose a pick-up point, we will choose a nearby point for you. The package stays for 7 days at the service point. When you haven't picked it up, it will return to us. We can not refund the shipping costs in this case.
• You can check the status of the shipment by the Track & Trace service from POSTNL or DHL.
• When the shipping costs turn out much more expensive then mentioned above (because you live on an isle or in a remote area) we will email you personally about the costs.

Rest of Europe:
• We deliver your shipment with DHL Parcel Connect, DPD, PostNL Global or DHL Express. We ship in 1-3 business days. The package usually takes around 1-3 days to arrive, depending on the destination. PostNL Global usually takes more than 6 days. After the order confirmation you will receive a track & trace by e-mail.
• When you choose a DHL pick-up point, you can choose a pick-up point after the payment has been done. When you don't choose a pick-up point, we will choose a nearby point for you. The package stays for 7 days at the service point. When you haven't picked it up, it will return to us. We can not refund the shipping costs in this case.
• If items have a longer delivery time or cannot be delivered (temporarily), you will be notified by e-mail within a few days.
• MYPZ is not liable for any damage that you may suffer because the delivery has not taken place at the address you specified.
• MYPZ is not liable for delays caused by Post NL, DPD, DHL or any other postal services.
• MYPZ is not liable for any damage as a result of exceeding the announced delivery times.
• When the shipping costs turn out much more expensive then mentioned above (because you live on an isle or in a remote area) we will email you personally about the costs.

POSTNLglobal shipments
We ship witching 1-3 business days. The package usually takes around 1-6 days to arrive, depending on the destination. Destinations outside EU take longer! To Australia for example it can take more than 3 weeks. We always try to ship with DHL express (because they are faster and more reliable), even if you have payed for PostNL Global (which is cheaper). When turn out that DHL express is overrated, we will use postNL Global.
After the order confirmation you will receive a track & trace code by e-mail.
• You can keep an eye on your shipments at all times.
• If items have a longer delivery time or cannot be delivered (temporarily), you will be notified by e-mail within a few days. MYPZ is not liable for any damage that you may suffer because the delivery has not taken place at the address you specified.
• MYPZ is not liable for delays caused by POSTNLglobal.
• MYPZ is not liable for any damage as a result of exceeding the announced delivery times.
• When the shipping costs turn out much more expensive then mentioned above (because you live on an isle or in a remote area) we will email you personally about the costs.

DHL EXPRESS shipments
• All orders outside EU can optional be shipped with DHL Express Worldwide*. 
DHL delivers very fast, within 3-5 business days.
After the order confirmation you will receive a track & trace code by e-mail.
• You can keep an eye on your shipments at all times.
• If items have a longer delivery time or cannot be delivered (temporarily), you will be notified by e-mail within a few days. MYPZ is not liable for any damage that you may suffer because the delivery has not taken place at the address you specified.
• MYPZ is not liable for delays caused by DHL Express.
• MYPZ is not liable for any damage as a result of exceeding the announced delivery times.
* When you live in one of these remote areas we are unable to use DHL Express delivery, in that case we use normal shipping by POSTNL or DPD.

Safe Place Delivery / Leave at Door Policy

If you choose to have your order delivered to a designated safe place (for example: at your door, in your garden, or with a neighbour), please note that this is at your own risk. Once the carrier confirms the delivery has been made to the specified location, MYPZ cannot be held responsible for any loss, theft, or damage of the parcel.

Taxes & Obligations

MYPZ cannot be held responsible for any additional costs, customs fees and taxes that apply in your country. This responsibility lies with the customer. If you have any questions, contact your local customs or courier for more information.
If a shipment is returned due to refusal or non-payment of customs duties or taxes, the original shipping costs and any return shipping costs charged to MYPZ will be deducted from the refund.

Cancel

Unfortunately it is not possible to change or cancel an existing order if you have received the order confirmation. Of course you can always return your received items.